Client Operations Manager (0072CC)
Industry: Business services Location: Bucharest
Our client is a global management consulting, technology services and outsourcing company. With deep industry and business process expertise, broad global resources and a proven track record, our client can mobilize the right people, skills and technologies to help clients improve their performance.
The Client Operations Manager will be located in Bucharest however the job may involve occasional travel. The person will be reporting directly to the Financial Services Manager, will have 4 direct reports and around 70 indirect subordinates.
General Purpose of the Job:
The new Client Operations Manager is expected to provide direction and support to the team in meeting their objectives as well as to maintain good customer relationship and work towards employee development. The job also involves managing attrition.
Responsibilities:
- Goal setting for direct reports and other team members;
- Monitor development plans for direct reports and other team members;
- Performance appraisal of direct reports and other team members;
- Career counseling and guidance for direct reports and other team members;
- Resolution of interpersonal issues;
- Oversee the process across the locations/ geographies and communicate with stakeholders for the assigned process;
- Interface with client senior personnel (Finance Directors and their direct reports) and manage the relationship;
- Act as the single point of contact for all work being done for one of the many key geographies;
- Act as the business representative to assist in the definition and review of the integration requirements between the designated process area and other processes;
- Incorporate business best practices into the assigned process;
- Utilize appropriate methods to gather process effectiveness and improvement feedback and identify gaps in process functionality;
- Champion process enhancements to senior management, functional and business leaders;
- Provide direction and support for team responsible for ensuring that all process area activity is accounted for accurately and timely;
- Manage the resolution of all intra-process functional issues related to differences amongst businesses and/or functional groups;
- Give constant feedback to supervisors and team leads.
Requirements:
- University Degree;
- At least 3 years experience on a senior management role within an international/multinational company;
- Similar business model/matrix experience preferred;
- Experience in managing large teams;
- Project management experience is a real asset;
- Lean 6 Sigma exposure would be a plus;
- General Accounting and Accounts Payable knowledge;
- Exposure to Fixed Assets accounting and Accounts Receivable;
- Crisis management experience is a real asset;
- Multicultural environments experience is a real asset;
- Multitasking mindset;
- Ability to bring about change;
- Strong customer satisfaction oriented;
- Account management experience;
- Budgeting knowledge is required;
- Good business judgment;
- Assertiveness/persistent;
- Result oriented; Self confident; Problem solver; Enthusiastic;
- Attention to details;
- Strong leadership skills are required;
- Conceptual; Process oriented;
- Flexibility & Strong team player; Responsible;
- Efficient problem-solver with a positive, “can-do” attitude, who can encourage others to give their best;
- Excellent personal and inter-personal skills, including the ability to influence at all levels to ensure effective decision-making;
- Strong analytical skills, coupled to an ability to see the big picture, good business sense;
- Listening skills;
- Mid-Long term mindset;
- Computer skills – MS Office. MS Project, Adobe Writer;
- Fluent English (spoken and written) is required.
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